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- Order Status
- Software Support
- Return Policy
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Order Status
Contact us at any time to check the status of your order. Your satisfaction is important to us.
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Visual Solutions Software Support
Email us with any questions, bugs, or suggestions about our software.
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Return Policy
Visual Solutions, Inc. is committed to working with you to ensure that every product under warranty performs to the manufacturer's specifications. Please check the product description for warranty details. Because we have no way to determine whether a software product has been used, all software sales are final - no refunds, returns, or exchanges. However, software media defective at time of delivery will gladly be replaced within 14 days of purchase following our standard return procedure. Phone Equipment can be returned for full refund within 14 days of service activation as long as the wireless service is cancelled prior to return.
Technical Support
In our experience, many problems can be resolved with the assistance and technical expertise of the manufacturer. If after contacting the manufacturer the product is not performing to its specifications, please contact the warranty holder. If the item is a software product from Visual Solutions, you can contact us at Software Support.
Warranty Support
If your item requires warranty services or is missing parts, please first contact the warranty service provider listed in the Warranty section of the product description.
If your item has not been repaired to your satisfaction, Visual Solutions will work with you to obtain an appropriate resolution. In this event, submit a Defective Product Service Request or a Missing Part Service Request. Please include the name, phone number and case/reference number of the warranty provider. A Visual Solutions representative will respond to you within 2 business days.
Return Merchandise Authorization
Items may be returned for refund, replacement or repair, subject to manufacturer and/or Visual Solutions' restrictions. All product returns must have a Returned Merchandise Authorization issued by Visual Solutions or the product manufacturer.
To request an RMA and shipping instructions, please contact the warranty holder. RMAs are valid for 15 days from the date of issuance.
All returns will be processed and fully inspected after they arrive in our warehouse. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
Returns that do not include all peripherals may be returned to the customer or charged on a per item basis.
Return Shipping
All returns must be shipped freight pre-paid.
Unauthorized or Refused Returns
Visual Solutions cannot accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused. Visual Solutions will charge a 15% restocking fee plus any applicable shipping charges for refused shipments. Additional charges may apply if all peripherals and accessories are not returned in the original, unopened packaging.
Non-Defective Returns
Any returns found to be non-defective are subject to a restocking fee of 15% and all non-product-related fees (shipping, transaction and insurance) are not refundable. Refused or undeliverable shipments will be subject to a restocking fee of 15%, in addition to applicable shipping, transaction and insurance fees.
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